State Farm Bank Sucks Customer Reviews and Feedback
State Farm is a large group of insurance companies throughout the United States with corporate headquarters in Bloomington, Illinois.
On CONSUMER AFFAIRS, an angry client by the name of Darlene wrote about the State Farm Bank in May 2020:
"The worst and most unprofessional company I’ve ever dealt with and that’s saying a lot. I encouraged my son to consider them for his home mortgage and decided to give them a shot. I can’t express how deeply I regret asking! They can’t keep of with proof of homeowner insurance as he’s had to provide that, for now, the 3rd time even though his insurance provider required acknowledgment of them receiving each time he sent it because of their ineptness to keep up with anything in his file.
While waiting for them to “find” it the last time they tried to make him pay and increased amount of almost 400.00 where they added an additional policy to his note payment. Customer service is pathetic, to say the least no one returns a phone call and they just pass you around hoping you’ll give up and just pay whatever they ask. Run don’t walk to the next lender on the list State Farm Bank is not where you want to be you will end up paying for their mistakes with your credit rating, your sanity, and possibly your home even. We should have read reviews before considering them and we would have known what a sham they really are! I was forced to rate 1 star to be able to post a review or I assure you I wouldn’t have given them any."
Former Contractor - BRC Customer Service Representative says"Typical call center issues-micromanaged to death, huge amount of turnover with employees and management."
Former Employee - Anonymous Employee says"(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds"
Agent Team Member (Former Employee) says"YAMA EBRAT was a horrible boss who is only doing the job for the money. He disrespects clients and employees and treat you like you aren't capable of doing the jobnoneno breaks, excessive workload"
Receiptionist/Service Associate (Former Employee) says"This was one of my worst jobs but it honestly depends on which agent you are working for. Because State Farm has individual agents you work under, each agent is different. I'm not allowed to say the name of the agent I worked for. I was hired as a "receptionist" but since I was a good worker my boss quickly started giving me more work to do that was outside of my job description. I was paid only $10 and hour and he had me daily doing the same work that his assistant manager was doing and she was paid twice as much as me. He wanted me to come in early and leave later without being paid for that time. He micromanaged us yet didn't know the answer to most questions you would ask him. He didn't care about us as people, to the point where if we had a family emergency or had to call off for being sick he would make us feel bad. Overall one of my worst jobs ever. NothingEverything"
Insurance (Former Employee) says"Typical day at work is horrible. Learned nothing. Management is horrendous. Culture is abusive. The job is not hard, the Company makes things hard. There is nothing enjoyable about the job. It's just a job for money. Nothing more to say."
Sales Representative (Former Employee) says"I started working with state farm last year with no experience at all. Upon getting hired things at the office seemed to be very up lifting and a very comfortable environment to work in. After a couple months of working there, the managers started acting very different as well as the agent. Mangers were very money hungry and unwilling to give any type of training and had no type of patients with employees or the customers. The agent I worked for was rudely unprofessional and a very toxic person over all. There were many occasions when illegal actions were preformed in the office.There was no sense of communication nor organization. All they did was tell you what you want to hear. I would not recommend working for a State Farm Agents Office.NoneOver worked with little pay"
Underwriting Service Assistant (Former Employee) says"Very horrible toxic work environment. The only good thing was going home at the end of the day. Management sucks and will not help you at all and you get fired for stupid stuff. It needs to be a open Investigtion at the state farm in Richardson in the underwriting dept because what they are doing is not right at all.Lunch, Breaks, Going homeEverything"
Customer Service Specialist (Former Employee) says"The agent I worked for never gave anything a chance, she changed it up every month. Commission was a joke, she always found a way around it! Then when she couldn’t afford to pay employees anymore, she would fire them. Always hiring just to pay the minimum, instead of keeping people around who know how to operate the business on a daily basis."
Licensed Auto Claims Associate (Former Employee) says"High stress, no life job. You are just a number. Too much work load for what they pay you. Very strict ball and chain to you desk. Negative job....... All calls are negative...brings you down.NoneEverything"
Insurance Sales Representative (Former Employee) says"I did not receive the proper training. I feel like the insurance Takes advantage of there policy holders. My training was very unprofessional in the office, Felt as though the girl who was helping me didn’t care if I learned anything or not. She was better at communicating with The other coworkers. I am a team player and want to work for a Company that cares about their employees and customers."
Scheduler (Former Employee) says"A typical day would involve completing as many forms available for that day. Not having enough forms to complete within a day. Thankfully they had onsite programs to allow for individual growth. Management doesn't have people skills. They don't allow the front-line workers to contribute real ideas to common problems. Bullying, retaliation, and discrimination, is apart of the workplace culture. The hardest part of the job was dealing with the behaviors of management that allowed bullying, retaliation, and discrimination. I enjoyed being around the people. They cared about doing there jobs right. Would offer assistance and help when asked. Who all needed fair wages, health benefits and time off. Some were working more than one job to make ends meet.Onsite programs, potential raisewages, benefits"
Claims (Former Employee) says"Horrible management, not a family flexible company, has so much favoritism, horrible training. They create new things and don’t teach you how to do them, do not pay enough for the work you have to do. Do not recommend."
Sales, Advising, Marketing (Former Employee) says"Never work here. They will violate almost every ethical code in insurance. There are plenty of other insurance companies that will treat you better and have better benefits."
Insurance Sales and Customer Service (Former Employee) says"Watch who you work for. If employees in sales are not monitored, you get to fix all of their problems. Seems like all they want to do is sell and never talk to the customer again in one location. It may be different with another agent."
Account Manager, Bank Representative, Raleigh (Former Employee) says"The owner agent I worked for was terrible. Seriously one of the worst jobs I ever had. She cons you inti believing you can make money. Refused to give us anything but 5 year old leads and expected 60 hr weeks but complained we worked over time."
Auto ILR Claims Atlanta,Ga (Current Employee) says"Hired in the department did the training remotely the trainer did what I call speed training. They where also extremely rude.SF set us up for failure!"
Claims Specialist, Account Manager & Customer Service (Former Employee) says"Cold calling is all i can say. I hated this position. I was led to believe cold calling would not be a part of this position. They expected me sit on the phone all day and call random people and get yelled at."
Agency Owner & Producer (Former Employee) says"Too much work and investment for too little return and risk. Money sounds good upfront, but you will lose your shirt in the first few years, if you make it past there year one threshold/evaluation. You are never truly independent, as their sales leaders hound you and your staff day in and day out for increased production. Awful company.."
Owner (Former Employee) says"An extremely unfair and unpleasant experience. Horrible culture with unfair practices regarding who does and does not get a permanent contract. Poor leadership and training teams."
Catastrophe Claims Adjuster (Former Employee) says"No career advancement. No support for going back to school. No place for your kids to go while you work. Pay is low. Hours are long. Work is monotonous. Benefits are expensive. Standing out for all the right reasons can (and will) get you fired. First level leadership is unqualified. Expectations are unrealistic. Overall, if there is nothing else to do, go find something else."
Administrative Assistant (Former Employee) says"If you are an agent then you will love this job and make great money. If that is your goal then by all means, get an entry lever job at any office. Every other employee is a bottom line. No loyalty or appreciation."
Agent (Former Employee) says"this company is a ship with a broken rudder manamgent has taken over when an agent did better the company is failing the policyholders by handling too much. the agent was so much better."